Frequently Asked
Questions

Simply browse our fragrances, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.

Orders are usually processed within 1–3 business days. Delivery typically takes 2–5 business days for domestic orders and 5–14 business days for international orders, depending on location.

Yes, FoAé ships internationally. Shipping fees and delivery times will be calculated at checkout based on your destination.

Yes. Once your order is shipped, a tracking number will be sent to you via email so you can monitor the delivery progress.

Due to hygiene and safety reasons, fragrance products are non-refundable and non-exchangeable once opened or used. Returns are only accepted for incorrect or damaged items upon arrival.

Please contact us within 48 hours of receiving your order with your order number and clear photos or videos of the issue. Our team will assist you accordingly.

Store your fragrance in a cool, dry place away from direct sunlight and heat. Proper storage helps preserve the scent quality over time.

Fragrance longevity varies based on skin type, environment, and scent profile. On average, FoAé fragrances are designed to last several hours with a balanced, wearable projection.

Yes. Many FoAé fragrances are designed to be unisex, allowing each individual to wear them based on personal preference.

Yes. FoAé fragrances are designed with portability in mind, making them easy to carry for touch-ups throughout the day.