How do I place an order?

Choose your fragrance, add it to the cart, and proceed to checkout. Enter your shipping details and complete payment to confirm your order.

How long does shipping take?

Orders are processed within 1–3 business days. Delivery usually takes 2–5 business days for domestic orders and 5–14 business days for international orders.

Do you offer international shipping?

Yes. FoAé offers international shipping to selected countries. Shipping fees and estimated delivery time are shown at checkout based on your location.

Can I track my order?

Yes. Once your order is shipped, a tracking number will be sent to you via email. Tracking updates may take up to 24 hours to appear.

What is your return and refund policy?

For hygiene and safety reasons, fragrance products are not refundable or exchangeable once opened or used. Returns are only accepted for incorrect or damaged items upon delivery.

What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order with your order number and clear photo or video evidence. Our team will assist you accordingly.

How should I store my fragrance?

Store your fragrance in a cool, dry place away from heat and direct sunlight to preserve scent quality.

How long does a fragrance last?

Fragrance longevity varies based on skin type, environment, and application. Applying to pulse points and moisturized skin helps the scent last longer.

Are FoAé fragrances unisex?

Yes. Many FoAé fragrances are designed to be unisex and can be worn based on personal preference.

Are FoAé fragrances travel-friendly?

Yes. FoAé fragrances are designed to be easy to carry for touch-ups throughout the day. Please follow local travel regulations for liquids.

FAQs | FoAé Perfume — Orders, Shipping & Usage

Still need help?

If you can’t find the answer you’re looking for, feel free to reach out to our customer support team.

We aim to reply as soon as possible during business hours.

Orders & Shipping

1. How do I place an order?

Simply browse our fragrances, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.

2. How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery typically takes 2–5 business days for domestic orders and 5–14 business days for international orders, depending on location.

3. Do you offer international shipping?

Yes, FoAé ships internationally. Shipping fees and delivery times will be calculated at checkout based on your destination.

4. Can I track my order?

Yes. Once your order is shipped, a tracking number will be sent to you via email so you can monitor the delivery progress.
Returns & Refunds

5. What is your return and refund policy?

Due to hygiene and safety reasons, fragrance products are non-refundable and non-exchangeable once opened or used. Returns are only accepted for incorrect or damaged items upon arrival.

6. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order with your order number and clear photos or videos of the issue. Our team will assist you accordingly.
Fragrance Care

7. How should I store my fragrance?

Store your fragrance in a cool, dry place away from direct sunlight and heat. Proper storage helps preserve the scent quality over time.

8. How long does a fragrance last?

Fragrance longevity varies based on skin type, environment, and scent profile. On average, FoAé fragrances are designed to last several hours with a balanced, wearable projection.
Product & Usage

9. Are FoAé fragrances unisex?

Yes. Many FoAé fragrances are designed to be unisex, allowing each individual to wear them based on personal preference.

10. Are your fragrances travel-friendly?

Yes. FoAé fragrances are designed with portability in mind, making them easy to carry for touch-ups throughout the day.